Replacement Policy
Replacement of Non-Crowdfunded Products
We hope that you are completely satisfied with your order. If, for any reason, you are not satisfied, you may request for replacement most items sold by Minimize cards within 30 days of delivery for a replacement. Items that are not permitted to be replaced are described below under “Ineligible Replacements/Replacements” and/or on the product’s description page.
Ineligible Replacements
We cannot accept for replacement any item that has been opened, unless it arrived to you in a damaged condition.
Defective Products
If you received an item that was defective, please contact Consumer Care. To connect with customer care, we invite you to send us an email or chat with us online. Please visit www.Minimizecards.com, and file a complaint on support e-mail.
Requesting a Replacement
During the Replacement Merchandise Authorization, you can request a replacement for the same item (subject to availability) if it arrives damaged.
Processing Your Replacement
Please allow 21 days for us to process your replacement. You will receive a notification via e-mail confirming that your replacement has been received and processed. If, after 21 days, you still have not received an e-mail with an update, please contact our Customer Service Center at support@minimizecards.com. Please allow up to two billing cycles for any eligible refund to appear on your statement.
Undeliverable Shipments
When packages are returned to us as an undeliverable, we will attempt to contact you via phone or e-mail in order to obtain a different shipping address to re-ship the order.
Canceling or Changing an Order
Once an order has been submitted, you must contact our Customer Service Center at support@minimizecards.com to attempt to cancel or change it. We are unable to honor customer requests to cancel or change orders that have already entered the fulfillment process except for remaining items in a partially shipped order.
Contacting Our Customer Service Center
- E-mail : support@minimizecards.com
Replacements of Crowdfunded Products
REPLACEMENT
If your product arrives damaged due to transit, you may request a replacement within 30 days of delivery for a replacement by contacting us at support@minimizecards.com to obtain a Replacement Merchandise Authorization number and instructions. We cannot accept for replacement any item that has been opened, unless it arrived damaged. If your product arrives damaged due to transit or fails to comply in all material respects with the specifications for the product, please contact Consumer Care. Minimize cards office address is available on the website, and we invite you to send us an email or chat with us online. Please visit www.Minimize cards.com, and click Customer Care.
Requesting a Replacement Merchandise Authorization
If you need to replace an item and the item is eligible for replacement, please contact us at support@minimizecards.com to obtain a replacement merchandise authorization number and instructions. Please note that we cannot accept any replacements without a Replacement Merchandise Authorization. All unauthorized replacements will be replaced to sender.
Packing and Sending Your Replacement
- Once you have received your Replacement Merchandise Authorization, pack the items securely in a box. You can use the box that the items arrived in or another box, if you prefer. Please ensure all old shipping labels and barcodes have been removed.
- Write the Replacement Merchandise Authorization number on the outside of the box, along with the address provided in the instructions.
- Send your Replacement to us using an insured or trackable shipping that is most convenient for you
Figure
You must send in a photo of the damaged or defective figure to the Minimize cards Customer Care team at support@minimizecards.com . A replacement may be issued if the files from your scan are still available and usable in our system (up to 60 days from shipment date), and if the figure associated with the order is in inventory.
Packaging
You must send in a photo of the damaged packaging to the Minimize cards Customer Care team support@minimizecards.com The team will work with you regarding your issue.